Cookie Policy background

Cookie Policy

Learn how we use cookies and similar technologies to improve your experience.

Last updated: 11 April 2026

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

We use cookies and similar technologies (such as local storage and pixel tags) to:

  • Keep you signed in to your account
  • Remember your preferences and settings
  • Understand how you use our service
  • Improve our website and services
  • Provide secure payment processing
  • Show you relevant content and advertisements

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account authentication. You cannot disable these cookies.

Cookie NamePurposeDurationProvider
next-auth.session-tokenMaintains your logged-in sessionSession / 30 daysServella
next-auth.csrf-tokenPrevents cross-site request forgery attacksSessionServella
next-auth.callback-urlStores redirect URL after authenticationSessionServella
__stripe_midFraud prevention for payment processing1 yearStripe
__stripe_sidFraud prevention for payment processing30 minutesStripe

Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.

Cookie NamePurposeDurationProvider
servella_cookie_consentStores your cookie consent preferencePersistentServella
localeRemembers your preferred language1 yearServella
themeRemembers your preferred display theme1 yearServella
booking_preferencesStores your booking preferences for convenience30 daysServella

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our service.

Cookie NamePurposeDurationProvider
_gaDistinguishes unique users for analytics2 yearsGoogle Analytics
_ga_*Maintains session state for analytics2 yearsGoogle Analytics
_gidDistinguishes users for analytics24 hoursGoogle Analytics

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements and attribute conversions to marketing campaigns.

Cookie NamePurposeDurationProvider
servella_utmStores UTM campaign parameters for marketing attributionSessionServella
_fbpFacebook advertising and tracking3 monthsFacebook
_gcl_auGoogle Ads conversion tracking3 monthsGoogle

Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these in the “Options” or “Preferences” menu of your browser. Here are links to manage cookies in popular browsers:

Opt-Out Links

You can opt out of certain third-party cookies:

Please note: Disabling certain cookies may affect the functionality of our website. Essential cookies cannot be disabled as they are required for the website to function properly.

Third-Party Cookies

Some cookies on our website are set by third-party services. These include:

  • Stripe: For secure payment processing and fraud prevention
  • Google Analytics: For understanding how visitors use our website
  • Facebook: For advertising and social media integration

We do not control these third-party cookies. Please refer to their respective privacy policies for more information about how they use cookies.

Contact Us

If you have any questions about our use of cookies, please contact us:

Servella Ltd.

Email: privacy@servella.co.uk

Address: Servella Ltd., 685 Cranbrook Road, Ilford, IG2 6SY

Have questions about cookies?

Our team is happy to help with any privacy-related enquiries.

Contact Us