Cookie Policy

Learn how we use cookies and similar technologies to improve your experience.

Last updated: 11 April 2026

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and provide a better user experience.

We use cookies and similar technologies (such as local storage and pixel tags) to:

Keep you signed in to your account
Remember your preferences and settings
Understand how you use our service
Improve our website and services
Provide secure payment processing
Show you relevant content and advertisements

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and account authentication. You cannot disable these cookies.

Cookie Name	Purpose	Duration	Provider
next-auth.session-token	Maintains your logged-in session	Session / 30 days	Servella
next-auth.csrf-token	Prevents cross-site request forgery attacks	Session	Servella
next-auth.callback-url	Stores redirect URL after authentication	Session	Servella
__stripe_mid	Fraud prevention for payment processing	1 year	Stripe
__stripe_sid	Fraud prevention for payment processing	30 minutes	Stripe

Functional Cookies

These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we have added to our pages.

Cookie Name	Purpose	Duration	Provider
servella_cookie_consent	Stores your cookie consent preference	Persistent	Servella
locale	Remembers your preferred language	1 year	Servella
theme	Remembers your preferred display theme	1 year	Servella
booking_preferences	Stores your booking preferences for convenience	30 days	Servella

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our service.

Cookie Name	Purpose	Duration	Provider
_ga	Distinguishes unique users for analytics	2 years	Google Analytics
_ga_*	Maintains session state for analytics	2 years	Google Analytics
_gid	Distinguishes users for analytics	24 hours	Google Analytics

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements and attribute conversions to marketing campaigns.

Cookie Name	Purpose	Duration	Provider
servella_utm	Stores UTM campaign parameters for marketing attribution	Session	Servella
_fbp	Facebook advertising and tracking	3 months	Facebook
_gcl_au	Google Ads conversion tracking	3 months	Google

Managing Your Cookie Preferences

You have several options for managing cookies:

Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically find these in the “Options” or “Preferences” menu of your browser. Here are links to manage cookies in popular browsers:

Opt-Out Links

You can opt out of certain third-party cookies:

Please note: Disabling certain cookies may affect the functionality of our website. Essential cookies cannot be disabled as they are required for the website to function properly.

Third-Party Cookies

Some cookies on our website are set by third-party services. These include:

Stripe: For secure payment processing and fraud prevention
Google Analytics: For understanding how visitors use our website
Facebook: For advertising and social media integration

We do not control these third-party cookies. Please refer to their respective privacy policies for more information about how they use cookies.

Contact Us

If you have any questions about our use of cookies, please contact us:

Servella Ltd.

Email: privacy@servella.co.uk

Address: Servella Ltd., 685 Cranbrook Road, Ilford, IG2 6SY

Related Policies

Have questions about cookies?

Our team is happy to help with any privacy-related enquiries.