Managing Your Addresses

Your saved addresses make booking faster and ensure your cleaner knows exactly where to go. Whether you have one home or multiple properties, you can manage all your cleaning locations from your profile. Each address can have its own label, making it easy to identify when booking.

Accessing your addresses

To view and manage your addresses:

• Log in to your Servella account
• Click your name or avatar in the top right corner
• Select the "My Addresses" tab
• You'll see all your saved addresses listed here

Adding a new address

To add a new address where you'd like to receive cleaning services:

• Go to the "My Addresses" section in your profile
• Click the "Add Address" button
• Enter a label for this address (e.g., "Home", "Work", "Holiday Home")
• Enter your postcode and click "Find" to search for your address
• Select your address from the dropdown list, or enter it manually
• Review and edit the address details if needed
• Click "Save Address" to add it to your account

Postcode lookup

Our postcode lookup feature makes adding addresses quick and easy. Simply enter your postcode and click "Find" - we'll show you a list of matching addresses to choose from. Select your address from the list and the details will be filled in automatically. If your address isn't found or the lookup isn't working, you can enter your address details manually instead.

Address fields

Each address requires the following information:

• Address Label - a friendly name like "Home" or "Work" to identify this address
• Street Address - your house number and street name
• Flat/Unit (optional) - flat number, building name, floor, or any additional line
• City - the city or town
• Postcode - your full UK postcode

Editing an existing address

To update an address you've already saved:

• Go to the "My Addresses" section in your profile
• Find the address you want to edit
• Click the "Edit" button on that address card
• Update the details as needed
• Click "Update Address" to save your changes

Setting a default address

Your default address is automatically pre-selected when you make a new booking, saving you time. Your default address is displayed with a "Default" badge. To change your default address, click "Set as Default" on any of your saved addresses. You can only have one default address at a time.

Removing an address

If you no longer need a saved address, you can remove it from your account. Click the "Delete" button on the address card and confirm the removal when prompted. Please note that removing an address does not affect any existing bookings at that location - those will continue as scheduled.

Multiple properties

If you have cleaning services at multiple properties, you can save all of them to your account. This is useful for:

• Primary residence and holiday home
• Home and office
• Properties you manage for others
• Multiple rental or Airbnb properties

Access instructions

When booking a clean, you'll have the opportunity to add access instructions for your cleaner. While these aren't stored with your address, you can add them during the booking process. Helpful details include:

• Door entry codes or intercom details
• Key safe location and code
• Which door to use (front, side, back)
• Floor or flat number in a building
• Parking information
• Any security gates or barriers
• Contact details for key collection

Address not in our service area?

We currently serve selected areas. When you enter your postcode during booking, we'll let you know if we cover your location. If we don't currently service your area, you can join our waiting list and we'll notify you when we expand to your postcode.