Requirements to Join

Before you apply, make sure you meet our requirements. These help us ensure every customer receives excellent, reliable service. We carefully vet all applicants to maintain our high standards and protect our customers.

Essential requirements

To join Servella, you must meet all of the following criteria:

• Have the legal right to work in the UK - you'll need to provide proof during onboarding
• Be at least 18 years old
• Have previous cleaning experience (professional or personal)
• Be able to pass a DBS (Disclosure and Barring Service) background check
• Have a smartphone (iPhone or Android) to use our cleaner app
• Be able to travel to customer locations across London
• Be reliable and able to commit to scheduled appointments

Documents you'll need

During the onboarding process, you'll need to upload identity documents through our app to verify your identity and right to work. Accepted documents include:

• Passport (UK or foreign)
• Driving licence (UK)
• Biometric Residence Permit (BRP)
• National ID card (EEA countries)
• Right to Work share code (for settled/pre-settled status holders)

Bank account requirements

To receive your weekly payments, you'll need a UK bank account in your name. During setup, you'll provide your bank details through our secure app, which includes:

• Account holder name (must match your verified legal name)
• Sort code (6 digits)
• Account number (8 digits)
• You can scan your bank card using your phone's camera for convenience
• Your name will be verified against your identity documents for security

Desirable qualities

While not required, these qualities will strengthen your application and may lead to more job opportunities:

• 2+ years of professional cleaning experience
• Experience with specialist cleaning (ovens, carpets, end-of-tenancy cleans)
• Own transport for flexibility and access to more areas
• References from previous cleaning work or employers
• First aid certification
• Experience with deep cleaning and move-in/move-out cleans

Self-employment

All Servella cleaners work on a self-employed basis. This means you're your own boss and responsible for managing your own tax affairs. As a self-employed cleaner, you'll need to:

• Register as self-employed with HMRC
• Keep records of your earnings (the app tracks these for you)
• Submit an annual Self Assessment tax return
• Pay your own Income Tax and National Insurance contributions
• We recommend setting aside 20-25% of your earnings for tax

Equipment and supplies

In most cases, customers provide their own cleaning products and equipment. This is confirmed in each booking, so you'll know what to expect before you arrive. You'll need to provide your own transport to get to and from jobs.

Training requirements

Once you join Servella, you'll be assigned training courses through the app. Some training is mandatory and must be completed before you can accept certain types of jobs. Training covers:

• Servella quality standards and expectations
• Health and safety procedures
• Customer service best practices
• Specific service types (deep cleaning, specialist tasks)
• Using the cleaner app effectively